Services

Web Support

Q: How do you manage a website?

We do not believe in creating a website and walking away. Our team of support agents are there to carry out all required WordPress core, plugin and theme updates. We also provide email and phone support should you need it for the day to day running of your website. We have coined the phrase of “Golden Gate Bridge Approach” which is Wibble’s take on fully covered WordPress management. We wrote a blog on how we offer this all-encompassing managed WordPress solution to our web design clients: “Golden Gate Bridge Approach” – Wibble’s take on WordPress management .

Q: Do I have to use Wibble to make content changes?

No. We do not tie you down like that. Your site will be built with a WordPress control panel for content updates so you can change, edit, add or remove content. We can do it for you if you wish, but that’s up to you. If you need Wibble to add or change content, you can contact our web support team .

Q: What expertise does Wibble specialise in?

Wibble are a small but highly qualified team of web design and web development experts. We have a team made up of digital designers, web developers, support agents and project managers to ensure web design projects are planned and run by our hugely talented team of Wibblers.

Q: Where does the name Wibble come from?

This is our most common question. The naming of our web design studio is always a topic of conversation. Short answer: it’s from an episode of Blackadder. Long answer: What’s in a name? Where the name Wibble came from .

Wibble provide un-paralleled WordPress development and web support to any project – built by us or built elsewhere. Our web support team are here to look after you and your WordPress site, whatever way you want.

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We hate to brag but we are exceptionally good at WordPress – we are the go-to studio on the Island of Ireland for all things web design and all things WordPress.

We love working with it and have a reputation for fast and effective results. If you need your WordPress site looked at by experts who will take time to help you, Wibble may be the team you are looking for.

Providing unparalleled WordPress support

Since 2013, Wibble have provided amazing web support for our award-winning suite of web design projects. If you read Wbble’s Google My Business Reviews, you will see our clients, time and time again, mention our team and the amazing web design support that they have received from our team of support WIbblers.

Peace of mind by design.

Web support from Wibble

Fully managed WordPress updates

All required WordPress updates are taken care of by our team of support agents.

With every site we support, we take care of all WordPress core, plugin and theme updates, as required. We have a dedicated team of support agents who test, run and alert you to every update we run. This is not just a process where we run the updates in bulk at the one time, each site is checked by our team after the updates are pushed. This peace of mind is the reason we manage hundreds and hundreds of WordPress sites.

How we manage our WordPress core, plugin and theme updates is in our Blog: “Golden Gate Bridge Approach” – Wibble’s take on WordPress management.

Ticket and phone support with an SLA

A support service built around our clients.

Whether a website was built by us or we look after it under the Wibble Rescue Package, we provide top level support for it. Our team of dedicated support agents monitor, manage and respond to all types of web support tickets to provide the level of support that our global clients deserve.

We have a ticket response SLA in place to give you further peace of mind that you are going to be looked after in a timely manner. You can speak to our in-house web support agents either over email or via the phone.

Dedicated support team

Wibble has a team of experienced and dedicated support agents. We are built around post-launch support and helping our clients.

We have, and continue to, maintain a large number of web sites for clients across the globe – both sites we have designed and developed ourselves or sites that we provided dedicated web support to. We are responsive and approachable to all types of support requests. Our entire team consists of web designers, developers and project managers so any requests can be dealt with.

Our methods for availing of support are phone, email and a customer support platform. We can’t stress enough the emphasis we put on supporting our clients and have really seen our response times reduce as we brought in more methods for availing of the Wibble Support Package.

WordPress expertise

We are known as WordPress experts – the go-to studio on the Island of Ireland while providing web support to our clients around the world.

We have a suite of solutions and processes to help you in every way with your WordPress site. We are WordPress experts in plugins, themes and all things WordPress management. Include into the mix our team of experts on servers, DNS, domain registration, APIs etc and you, pretty much, have everything to make sure your site is online and running smoothly.

We are very proud of the in-house web design and web development expertise we have provided to all our clients from around the world – we have worked on every imaginable web design set up and WordPress project. We have the expertise and the web design knowledge to support any WordPress project.

Meet the web support team

We are a Belfast Northern Ireland web design agency with a passion for dedicated web design and development support. Meet our team of amazing support agents.

Shane McClelland

Project Manager

Tony Irvine

Web Developer & Support Agent

Sophie Briers

Support Agent

We use the most trusted tech to design and develop websites and have the team with the expertise to use them

Trust the process

Over the years we have honed our design and development process.

From feedback from the clients and us just being generally awesome, we have a process that works. Your project is in safe hands with Wibble. We have a 6 stage process that keeps you in the loop and aims to eliminate any confusion that may arise.

Starting with the proposal stage where we cover our understanding of the project and what the aims are. Moving to the specification where we get everything that is needed to be locked in, on to design, then development then population. Then finally live site launch.

Learn more about the wibble process

Frequently asked questions

We are always here to help – we try to be as transparent as possible with our process with no nasty surprises along the way.

Get in Touch

How do I contact support?

Our dedicated web support team are amazing. Clients rave about the web support that they receive from this team of legends. The best to avail of our support is to email [email protected].

To contact our Wibble Belfast office, go to our contact page.

How do you manage a website?

Do I have to use Wibble to make content changes?

What expertise does Wibble specialise in?

Where does the name Wibble come from?

Our work at wibble speaks for itself

We can guide you every step of the way. Whether it’s Design, Development, Hosting or Support – Wibble are here to help. Get started with your web project today.

Start a Project

Web Support

Providing unparalleled WordPress support